Spa policy

Arrival
Please arrive 5 minutes prior to your appointment. If you arrive late, the time of the appointment may be shortened out of consideration to the next customer. 

Patch testing
All clients must have a skin test at least 24 hours before their first hair colour, LVL eyelash treatment and eyelash extensions. If 3 months or more has lapsed since your last treatment this would also be required to proceed.

Health Conditions
When making your booking please advise us of any health conditions and any medication you are taking.  On the day of your beauty treatment our team will ask you to complete a health questionnaire to ensure we are providing you the very best service and results, while assuring your comfort and safety. Please note that for certain medical conditions we will require written permission from your Doctor to proceed.  Please speak to our team for more information. 

Children
Children are always very welcome in our salon, we do ask that out of consideration to other clients electronical devices are only to be used with earphones. Children must not be left unattended to run around the salon.

Cancellations
If you need to change or cancel an appointment, we ask that you give us 24 hours’ notice or the full cost of the treatment may be charged.

Age Policy
Our beauty treatments are tailored for adults. However, we do offer some beauty treatments to those aged 14-18 with parental consent.

Accessibility
Our hair and beauty salon have wheelchair access. For specific information please contact the salon direct.

Gift Cards
Gift vouchers are available to purchase from our salon and over the phone by post. Call our team for more information. 

Therapists/Stylists
All our stylists and therapists are fully qualified to a NVQ2 standard or above.

Spa Etiquette
We request that you keep mobile use to a minimum when in our salon and please consider other clients when making and receiving phone calls.